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Raymond D. Mereniuk (Raymond@fbn.bc.ca)
Sat, 17 Mar 2001 14:46:07 -0800
On 16 Mar 2001, at 19:50, Mike Bell wrote:
> PSINet does just this, they offer you a x mb/s line and you can saturate it
> for as long as you want, with 2x that for burst. After that letter to their
> sales staff on fuckedcompany.com I was cold-called by one of their sales
> people (twice), so presumably they're fighting over sales and you can talk a
> good deal out of them. They certainly had plenty of derogatory comments to
> make about peer1. :-)
With big companies, like PSINet, you typically never get to speak to
the actual tech which does the tech work like DNS or web server
setup. Normally customers talk to a call centre worker who writes
(types) up a ticket. My limited experience with the big guys is that
they only promise 48 to 72 hour response to such tickets.
Sometimes you are lucky if the minor stuff is fixed in this timeframe.
PSI as a company is in big trouble. Not sure of the situation of
PSINet Canada though...
It is very difficult to satisfy all customers all the time so it is quite
normal to hear a certain level of complaints against any service
provider. I have not heard any complaints concerning Peer1 or
Colobrokers as they were previously named. Peer1 is building
their own national network, this would be sufficient to upset a
service provider with a national network of their own.
I would be interested in hearing of these complaints. If you figure
they are too muddy for the list please feel to reply off list.
Virtually
Raymond D. Mereniuk
Raymond@fbntech.com
FBN - Harnessing The Dynamics of The Internet
http://www.fbntech.com
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This archive was generated by hypermail 2.0b3 on Tue 03 Jul 2001 - 19:14:49