VanLUG Email Archive
Traduisez - Übersetzen - Traduzca - Traduza - Tradurre - Translate
Mike Bell (athasian@altavista.net)
Sat, 17 Mar 2001 15:19:55 -0800
On Sat, Mar 17, 2001 at 02:46:07PM -0800, Raymond D. Mereniuk wrote:
> With big companies, like PSINet, you typically never get to speak to
> the actual tech which does the tech work like DNS or web server
> setup. Normally customers talk to a call centre worker who writes
> (types) up a ticket. My limited experience with the big guys is that
> they only promise 48 to 72 hour response to such tickets.
> Sometimes you are lucky if the minor stuff is fixed in this timeframe.
Web server setup? We are still talking about colocation, right?
> PSI as a company is in big trouble. Not sure of the situation of
> PSINet Canada though...
Hence the reference to the fuckedcompany.com article.
> It is very difficult to satisfy all customers all the time so it is quite
> normal to hear a certain level of complaints against any service
> provider. I have not heard any complaints concerning Peer1 or
> Colobrokers as they were previously named. Peer1 is building
> their own national network, this would be sufficient to upset a
> service provider with a national network of their own.
>
> I would be interested in hearing of these complaints. If you figure
> they are too muddy for the list please feel to reply off list.
I currently colocate with Peer1, which is why the comments were directed
specifically at them. Essentially every service they offered was made in
comparison to how "those guys across the street" (as they referred to Peer1
and the other colocation firms downtown) didn't have them. "Ohh, yes, Peer1.
They're one of our customers, just to give you an idea who you're talking to
here." "We have a flat rate scheme, unlike those guys across the street."
"We're a global provider, unlike those guys across the street.", "We don't
have unescorted access, unlike those guys across the street.", etc, etc.
Still, it was a fun excuse to take half a day off work and look around their
facility. Plus we got a cool poster of the world with all their facilities
and links on it, which currently adorns my office wall.
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This archive was generated by hypermail 2.0b3 on Tue 03 Jul 2001 - 19:14:49